As the representative body for the in vitro diagnostics Industry in Australia, IVD Australia has a responsibility to ensure that the promotion of these products occurs in the highest ethical and responsible manner.
To this end IVD Australia has developed a Code of Conduct for the IVD industry. Adoption of this code is mandatory for IVD Australia Members, but those in the industry who are not members are also strongly encouraged to adopt it.
The Code was first officially adopted by Members at the Annual General Meeting held on 21st October 2010 and most recently reveiwed and the new version adopted by Members at the 2013 Annual General Meeting held in October 2013.
IVD Australia will from time to time develop policies and guidelines to assist and provide guidance to decision-makers to exercise discretion. Unlike the IVD Australia Code of Conduct, these policies and guidelines do not have the force and effect of the Code and they should not be inconsistent with the Code. If they are, the Code takes precedence.
These guidance documents have been prepared by the CEO to assist you with understanding and implementing our Code of Conduct. Please note: You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information in this information sheet or on the IVD Australia website.
IVD Australia Code Information Sheet - Complaint Handling Procedures can be downloaded here
IVD Australia Code Information Sheet - Penalties can be downloaded here
IVD Australia Code Information Sheet - IVD Australia Assisted Mediation can be downloaded here
The Code is administered by 2 complimentary committees - the Code Administration Committee (CAC) and the Code Complaints Committee (CCC).
The Code Administration Committee is responsible for the Code Review process that ensures the Code continues to reflect industry and community expectations of the highest ethical behaviour.
The Code Complaints Committee hears and adjudicates complaints.
Membership for both Committees are drawn from IVD Australia membership, industry stakeholders, consumer associations, government representatives and professional bodies connected to the IVD industry.
IVD Australia recognises a just, accessible complaints mechanism is crucial to sustaining the integrity of the Code. The Code complaints process can be used by IVD Australia members, healthcare professionals, consumers, industry and other organisations.
If you are unable to resolve a matter with a member directly and wish to lodge a complaint please contact IVD Australia where support and advice will be given in the preparation and consideration of your complaint.
A complaint be must made in writing and should be addressed to the Secretariat of the Code Complaints Committee. Complaints shall outline the issues of complaint or non-compliance with the Code and include relevant supporting documentation.
The Code Complaint form can be downloaded here
Not sure who to complain to?
There are a number of associations who have Codes of Conduct that govern the behaviour of the healthcare sector. If you are unsure about who can best deal with your complaint, a comprehensive list of medical associations codes and complaint information can be found here.